Ace999 Privacy Policy – Your Data, Our Responsibility

Ace999 is a trusted and secure platform for online gaming members in Bangladesh. This privacy policy provides a full account of how ace999 collects, stores, processes, and protects members' personal information. By using the ace999 website or app, you agree to this privacy policy.

This privacy policy applies to all ace999 services — including the website, mobile app, live chat, email support, and any other digital channel. If ace999 makes any significant changes to this policy, members will be notified in a timely manner.

Ace999 believes personal privacy is a fundamental right. The entire ace999 platform is designed to keep your data protected to the highest standard, collecting only what is strictly necessary.

Ace999 collects two types of information from members — information you provide directly, and information collected automatically. Details are outlined below:

Ace999 never collects your bank account password, OTP, or full payment card details. ace999 staff will never ask for this kind of information over the phone or in chat.

Ace999 uses member information only for the purposes listed below and never beyond these limits:

• Account Management: Your information is used to create, manage, and secure your ace999 account.
• Identity Verification: Through the KYC process, ace999 verifies that every account holder is a real, adult individual.
• Transaction Process: Financial information is used to process deposits and withdrawals on ace999 smoothly.
• Support Available: ace999's support team uses contact information to help resolve member issues.
• Fraud Prevention: ace999 analyzes data to detect unusual activity and prevent fraudulent transactions.
• Service Improvement: User behavior is analyzed to improve the gaming experience on ace999.
• Legal Obligations: ace999 may share necessary information to comply with lawful requests from relevant authorities.

Ace999 never uses your data for advertising or unrelated marketing purposes. Any communication from ace999 will always relate to your account or our services.

Ace999 does not sell or share members' personal information without authorization. However, ace999 may share information in the following limited circumstances:

• Payment Provider: Minimal necessary information is shared with bKash, Nagad, and Rocket to process deposits and withdrawals.
• Game Software Provider: Limited data may be shared with licensed game providers for the operation of games on ace999.
• Legal Authorities: ace999 is required to provide information in compliance with valid orders from courts or regulatory bodies.
• Fraud Prevention Organizations: ace999 may work with relevant agencies to detect money laundering or other financial crimes.

Ace999 never shares member data with advertisers, data brokers, or any unrelated third parties. This is a core principle of ace999.

The ace999 website and app use cookies — small data files stored in your browser or on your device. ace999 uses the following types of cookies:

• Essential Cookies: This cookie is required to maintain your logged-in session and manage session activity on ace999.
• Functional Cookies: Used to remember your preferences on ace999, such as language and settings.
• Analytics Cookies: Anonymous usage data is collected to monitor and improve the performance of the ace999 platform.
• Security Cookies: Used to detect fraudulent activity and protect accounts on ace999.

You can disable cookies through your browser settings. Please note that disabling certain essential cookies may affect the proper functioning of some ace999 features.

Ace999 follows the most advanced technology and practices to protect member data. ace999's security measures are as follows:

• 256-bit SSL Encryption: All data transfers on ace999 are secured with industry-leading encryption.
• Firewall Protection: ace999 servers are protected against unauthorized access by multi-layer firewalls.
• Two-Factor Authentication (2FA): An extra layer of security is applied when logging in to your ace999 account.
• Regular Security Audits: ace999's systems are regularly audited by independent security experts.
• Restricted Access Policy: Only authorized ace999 staff can access member information.
• Data Backup: ace999 maintains regular encrypted backups to ensure your data is never lost in the event of an incident.

If ace999 detects a security breach, affected members will be notified as quickly as possible and the necessary steps will be taken.

As an ace999 member, you have the following rights over your own information:

• Right to Access: You can request to know what personal information ace999 holds about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information stored on ace999.
• Right to Erasure: After account closure, you can request that ace999 delete your personal information (beyond legal retention obligations).
• Right to Restrict Processing: Under certain circumstances, you may request that ace999 restrict the processing of your data.
• Right to Data Portability: You can request a copy of your data from ace999 in a clear, readable format.
• Right to Opt Out of Marketing Communications: You can opt out of promotional messages from ace999 at any time.

To exercise these rights, contact the ace999 support team by email. ace999 typically responds within 30 business days.

Ace999 does not collect information from or provide services to anyone under 18. Age is verified at registration and confirmed through the KYC process.

If ace999 discovers that a minor has opened an account using false information, that account will be closed immediately and any collected data will be deleted.

Ace999 reserves the right to update this privacy policy at any time. For significant changes, ace999 will notify members via email or an in-platform notification .

Continued use of ace999 after any changes have been made will be considered your acceptance of the updated policy. We therefore recommend reviewing ace999's privacy policy from time to time.

The date of each update will be noted at the top of the page as "Last Updated." ace999 also retains previous versions, which can be provided upon request.

For any questions, requests, or complaints regarding the privacy policy, please contact ace999. The ace999 data protection team will give your message the careful attention it deserves.

• Email: [email protected]
• Response Time: Usually within 24–48 hours
• Operating Hours: 7 days a week, 24 hours a day

Ace999 is committed to resolving any privacy concerns you may have promptly and effectively. Our goal is to earn and maintain the trust of every member.