Ace999 Terms & Conditions – Clear & Straightforward

By using the ace999 website and platform, you fully agree to these Terms & Conditions. The ace999 Terms & Conditions constitute a legal agreement between the member and the ace999 platform.

All gaming services, bonus offers, competitions, and transactions on ace999 are governed by these Terms & Conditions. ace999 reserves the right to amend these terms at any time. Continued use of the ace999 platform after any changes constitutes acceptance of the updated terms.

Registration and use from regions where online gaming is legally prohibited, including Bangladesh, is not permitted. Members are solely responsible for ensuring their use of ace999 complies with the local laws of their country.

To open an account on ace999, members must provide accurate and truthful information. Accounts created with a false name, date of birth, or contact details may be closed at any time, and any balance may be forfeited.

• Each individual may hold a maximum of one account on ace999.
• You must be at least 18 years old at the time of account registration.
• A single device, IP address, or payment method may only be linked to one ace999 account.
• To update account details such as your phone number or email, please contact ace999 Support.
• Transferring or selling your ace999 account to another person is strictly prohibited.

As part of the KYC (Know Your Customer) process, ace999 may request a copy of your national ID, passport, or other identification documents at any time. Failure to complete KYC within the specified timeframe may result in a temporary account suspension.

Deposits on ace999 can currently be made via bKash, Nagad, and Rocket. ace999 plans to add more payment methods in the future. All deposits are processed in Bangladesh Taka (BDT).

• The minimum deposit amount on ace999 is 500 BDT.
• Always use the exact amount and reference number when making a deposit.
• Depositing into ace999 using another person's mobile banking account is not permitted.
• Deposits are typically credited to your ace999 account within 5–15 minutes.
• If a deposit is delayed for any reason, please contact ace999 Support.

Only send funds to the payment account that ace999 specifies for deposits. ace999 may change its payment accounts on a daily basis. ace999 is not liable for funds sent to an incorrect account.

KYC verification must be completed before withdrawing any winnings from ace999. Withdrawals are typically processed within 15–30 minutes, though processing may take longer during bank holidays or peak periods.

• The minimum withdrawal amount on ace999 is 500 BDT.
• Withdrawals can only be made to a mobile banking account registered in the member's own name.
• The maximum daily withdrawal limit from ace999 is set by ace999 management.
• Winnings derived from bonuses are subject to wagering requirements before withdrawal.
• In cases of suspicious activity, ace999 may place a hold on withdrawals pending investigation.

Withdrawal requests on ace999 generally cannot be cancelled once submitted. However, if you contact ace999 Support promptly before processing begins, it may be considered.

All ace999 bonuses and promotional offers are subject to specific terms and conditions. Each bonus offer has its own wagering requirements, which are clearly stated in the offer details.

• The welcome bonus is available to new members only and can be claimed once.
• Bonus balance cannot be withdrawn directly — the applicable wagering requirements must be met first.
• Multiple ace999 bonuses cannot be combined unless explicitly stated otherwise.
• Bonuses not used within the specified time limit after being claimed will be forfeited.
• Ace999 reserves the right to modify or cancel any bonus offer at any time.

To qualify for the ace999 referral bonus, the referred person must be a genuine new member and make a minimum required deposit. Using multiple accounts to claim referral bonuses will be treated as fraud.

All games on ace999 use certified RNG (Random Number Generator) technology, ensuring every outcome is completely random and impartial. There is no way to influence the outcome of any game on ace999.

• If a connection is lost during a game on ace999, the current game state is saved.
• If a technical error causes the outcome of any game to be uncertain, ace999 will refund the bet for that game.
• Ace999 is not responsible if a game becomes unavailable due to a provider server outage.
• The dealer's decision in ace999 Live Casino games is final.

Specific rules apply when placing bets in the ace999 Sports Betting section. ace999 reserves the right to reject any bet, particularly if unusual betting patterns are detected.

The following activities are strictly prohibited on ace999 and will result in permanent account closure:

• Using bots, scripts, or automated software to play games on ace999.
• Hacking, phishing, or any form of cyberattack against the ace999 system.
• Conducting money laundering or processing illegal funds through ace999.
• Threatening or harassing ace999 staff or other members.
• Intentionally exploiting any bug or glitch in the ace999 software.
• Collecting bonuses using multiple accounts or false identities.

Ace999 places the highest priority on protecting members' personal information. Data collected on ace999 is used solely for service improvement, identity verification, and legal compliance.

• Ace999 never sells members' personal information to third parties.
• Ace999 may share information with authorities when required by law.
• All data on ace999 is stored securely using SSL encryption.

For more details, visit our Privacy Policy View page.

Ace999 may temporarily suspend or permanently close a member's account under the following circumstances:

• Serious violation of the Terms & Conditions.
• Suspicious or fraudulent activity has been detected.
• If KYC verification fails or false information is provided.
• Account has been inactive for an extended period.

Members may contact ace999 Support at any time to request account closure. If a balance remains at the time of closure, a withdrawal will be offered — however, balances may be forfeited if the account is closed due to prohibited activity.

Ace999 reserves the right to update these Terms & Conditions, in part or in full, at any time. For significant changes, ace999 will notify members via email or an on-platform notification.

Updated Terms & Conditions take effect from the date of publication. Continued use of ace999 will be considered acceptance of the revised terms. We recommend reviewing the Terms & Conditions regularly.

For any questions or complaints regarding the ace999 Terms & Conditions, please contact our Support Team. ace999 live chat is available 24/7.

• Email: [email protected]
• Live Chat: available via the chat button on the ace999 website.
• After a complaint is submitted, ace999 aims to respond within 48 hours.

Ace999 takes every complaint seriously and works toward a fair resolution.